BASH - poor customer service, horrible online experience

My husband place an order on Bash and they messed his account up. Miraculously the site used all the credit on his account and it is not the first time this is happening that fictitious items are added to his profile and the account is then blocked!! He has called several times and still no resolution to his problem. They send you from customer care to useless bash call center agents where nobody cares to address the problem and provide feedback, not even the supervisor in charge. The follow up has to constantly come from the customer's side, they couldn't bother to provide a service.

Do not use BASH worst online experience. This should be addressed with the ombudsman, it's a huge risk that fictitious items are placed on customers accounts and NOTHING is done to address the problem internally but they continue business as normal!!!