Bash online store

Bash online keeps taking credit off my gift card yet I received no sms or email confirmation and my credit is still missing happened about twice or thrice now.

Emailed and called bash customer service to which I was told it was escalated and I would revived feedback. I've had to call in 3 to 4 times now to follow up each time on my escalation. Called Friday morning 14 April 2023 from a Markham store and spoke to leeshay in which I was advised her manager would personally look into my issue to resolve it and I requested to have a call back on the same day with a solution. The manager was going into training and was going to contact me after the training. No feedback or Contact. Called back in at 16h50 and asked to speak again with leeshay in which I was told I would be called back in the next few minutes. I still have not been called back. Bash agents and managers are taking clients for a joke and wasting not only their time and their airtime. Making empty promises. TFG please revert back to your previous online shopping as bash is putrid to shop on. They are useless and losing you clients and orders. Everyone is complaining. It's causing people to now shop elsewhere. Their online system is not user friendly at all.