Bash online and customer support

Good morning To whom this may concern

Please could management resolve this matter by close of business today as this has been continuing for the past 3 weeks with no end in sight.

I have already posted a review on hello peter and this is my second review. since April 11 2023 i have had numerous emails and phone calls with BASH online team and manager Keziah in which they assured me i would be called back in some instances where i was not and i had to follow up with calls to agents on my expense .I have been the run around numerous times by manager Keziah in which i had to gain assistance at the MARHSM TOKAI store in which the staff and manager gave me excellent service and aided me to their best ability in trying to resolve this matter between calling me with feedback and speaking to bash agents and the bash manager .

I have been to store 4 times last week for my e gift card to not work and was told by bash manager it was resolved .TIME AND PETROL wasted .got more feedback with markham tokai manager involved but a week has passed since Friday 21 April with a follow up email sent 28 April with feedback of this matter still not resolved with no date or time on this investigation being done .In total since April 11 up until April 28 i have been back and forth driving the process for feedback ,emailing and calling agents with requests with no end in sight . Please could this matter be taken seriously and the customer service be improved drastically .