JC
John C
1 reviews | Active since Jan 2012
28 Apr 2023, 16:13
Bash Debited my account instead of refunding and refuse to correct their error.
Bash.com I placed an order on 3 April and paid online. The 18th April an amount was deducted from my bank again similar to the amount deducted on the 3rd April. 19th April Refund was done for the Deduction of 18th April
I contacted Bash via email and according to them my order was cancelled without any reason and they done a refund. My account was debited twice and only refunded once, I sent them proof of the 2 x Debit and 1 x Reversal. All I will get via email is that the Ticket Number has been resolved. How do you resolve a Ticket when I did not receive my item ordered and you debited my account twice.
Who do you contact in Bash.com Customers beware- Bash.com
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Replies (2)
TFG's replyOfficial
28 Apr 2023, 16:28Good day John,
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We’re so sorry this has happened to you
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
TFG's reply28 Apr 2023, 16:28
Official
Good day John,
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We’re so sorry this has happened to you
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
JC
John C's updateReviewer Update
19 May 2023, 19:2419May 2023, Its been emails , bank statements to show the double deduction and still no the matter has not been resolved.
Bash.com just sends an email stating matter has been resolved while I am still with a loss.
You as company have powers over customers and do not see our complaints as priority, especially after you taken our money.
I ask, return what is due to me.
Its my money
Bash.com just sends an email stating matter has been resolved while I am still with a loss.
You as company have powers over customers and do not see our complaints as priority, especially after you taken our money.
I ask, return what is due to me.
Its my money
JC
John C's update19 May 2023, 19:24
Reviewer Update
19May 2023, Its been emails , bank statements to show the double deduction and still no the matter has not been resolved.
Bash.com just sends an email stating matter has been resolved while I am still with a loss.
You as company have powers over customers and do not see our complaints as priority, especially after you taken our money.
I ask, return what is due to me.
Its my money
Bash.com just sends an email stating matter has been resolved while I am still with a loss.
You as company have powers over customers and do not see our complaints as priority, especially after you taken our money.
I ask, return what is due to me.
Its my money