Bash courier for collection are a bunch of ****s

I purchased items at bash which was delivered on Monday. The 2 item was to small so I returned it to total sports cape gate. Only to be told their system does not allow for such returns. I then did the return on the bash what's app system. Another nightmare. I received messages that the courier would come for collection. 1 day I let them know I am not available. The following day the courier logs a call at 3pm saying no one wS available for collection. No I can print out my work time sheet to prove till what time I was working because clearly the courier was not there. Bash should make use of honest couriers and not a bunch of ****s.

I have sent pics of the order. Pics of the error message on the shop not wanting to return my items. I have pics of the lies the coyrier sent which are time stamped US this really the level of customer service TFG have dropped to.