barbaric gangster type of customer service

Early this year I lay byed sneakers at the above mentioned store in Kimberley.

After 3 months I renewed my lay bye for obvious reasons.

Since the renewal of the lay bye 90% of the time when i went to the store to enquire about the lay bye the system was almost always off line. So on the 17th of October after yet another off line system, I decided to call one of the local TFG store to check if the they were also off line and they said they weren't offline. I then also decided to call one of the sneaker factory stores from surrounding cities to confirm this off line sickness. To my surprise the person who answered my phone told me that they weren't off line and that they are mostly online.

The person gave me the regional managers cell numbers and told me to go back to the store and call the RM when I get there should the still say that they are offline. I went back on the same day because the manager told me to go back after 3pm on the same day. When i got there I was told again that they were offline and before i could make the call to the RM the branch manager came to me and told the person to assist me.

While i was busy waiting to be assisted the Manager confronted me and told me that He wasn't happy with the fact that i called around to find out if the other stores were offline and wanted to find out who i spoke to. I told him that its none of His business who i spoke with and i was within my right to do that. The men wanted to argue with me about my action and I told Him i am a customer and will do what's necessary to get customer service. I told Him to stop and give me what i need.

After a long wait i learned that they sold my lay bye and hence the offline stories.

Both the sales person and manager were annoyed at me for the action I took and none of them gave an apology for their bad customer service, unprofessionalism and untrust worthy and **** like behavior.

I am extreme disappointed at the bad service and very much angry to not have heard anything from the regional manager about this encounter because He was made aware.

This kind of barbaric customer service cant be allowed and must be urgently addressed.

I need to know what is TFG going to do about this bad customer service, where almost a sense of ************ was used in this particular store.

Extremely angry customer

Thapelo Mohitlhi ID:*** 087 CELL:***