Baloney Service by A Foschini employee

I went to a Foschini store at Tubatse crossing about 3 weeks back to apply for a secondary card for my wife. The application was filled and copies of our Id's taken by the store. I have been waiting for an sms for the card collection for 3 weeks now and only when I called TFG they say that there was never an application sent through. The guy who helped us at the store I did see that he had some attitude towards us because of our ***uality and us being a *******ual couple. I found it offensive but didn't think it would come to this. I am even thinking of completely canceling my account with TFG, I can not allow to be treated as such as a human being. Why didn't he just do his job as he is suppose to than to in turn treat a customer as such and not even bother to even sent through our application for processing. I feel offended.