KM
Karabo M
1 reviews | Active since Dec 2014
01 Apr 2021, 16:46
Bag attitude after their mistake and don’t follow up
Ordered an item online which came with the alarm tag, I reported it and they first said it’s my responsibility to take it to the store myself after complaining that I paid delivery fee and they should come collect it or remove it after their disgusting customer service they filed a reference number and haven’t heard from them since.
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Replies (2)
TFG's replyOfficial
01 Apr 2021, 16:49Dear Karabo
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via sms shortly.
Kind Regards
TFG Customer Support Team
TFG's reply01 Apr 2021, 16:49
Official
Dear Karabo
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via sms shortly.
Kind Regards
TFG Customer Support Team
KM
Karabo M's updateReviewer Update
01 Apr 2021, 17:08You keep responding with reference numbers, no action.
KM
Karabo M's update01 Apr 2021, 17:08
Reviewer Update
You keep responding with reference numbers, no action.