BAD VERY BAD FELICITY OCTOBER OF TFG

I've never been treated this bad like this morning by a customer representative Felicity October. I tried in good faith to make arrangements to pay our accounts 2 days later. We are going on holidays where there are no internet services available. This I explained to her, but she insisted that we must pay on 1 January 2026. It's not that the accounts are in arrears or in bad standing. This is just a case where you want to keep your credit record clean and in tact. Now you get an employee who acts as the owner and being demanding. This is now so pathetic. In this day one would think that any company will be accommodating in serving good and loyal customers, but no, not TFG, in particular Felicity October, an employee, acting with the authority of the owner, in stead of protecting the client. I can name so many companies that accommodate their loyal clients but will not, shame TFG any further.