Bad treatment from TFG assigned debt collectors

I have had a TFG(Sportscene) account for years now. 2019 I lost my job but I was still able to maintain my account. Towards the end of last year I was having issues paying my account and as a result my account was handed to Morinsson (Not sure of the correct name, but it Lawyers in Cape Town). Then the harrasment started, from November, December and in January it escalated to almost threats and shouting games (I am not exagerrating). I started a new job in January and made an arrangement with them that I will pay R560 for now untill I am able to pay more. I did pay I think its R700 in January as per agreement. A week into February I get a call from them asking the same questions they have been asking since November with the same attitute and arrogance. I explain that I have made an arrangement and as far as things stand I havent renegated from that arrangement. The consulatant continued shouting at me until I hang up on her. Days later another consultant, a little calmer calls and with the same topic. I then explained to her about the arrangement I made. She then said the arrangement was not saved on their system and she will make sure its saved and that I will not be charged for this call. Apparently you get charged R40 for each call they make to you, meaning you pay R40 to be shouted and treated like a child. My arrangememnt is to pay R560 at the Store but I agreed to pay R700 as things have improved a little on my side. I am working shifts and this week I happen to be working the midday to night shift and I couldnt go to the store on the 25 February to pay, which is my pay day. On the 26 February 07:30 I receive a very rude call, with shouting and the arrogance I have become used to from the Morrisson Lawyers, I told the consultant that its too early and what if I have paid but it hasnt cleared yet for them to call me this early and a day after the 25th. The shouting ensued and this time I told her how I feel about them and she hang up. I am not happy with how the Morrisson (TFG by proxy) are handling my case not at all. It is very disheartening especially during this time when everyone is going through diffuculties, there is no compassion at all. With all this said I will make sure even if I have to go hungry that I pay my TFG account within the next 3 months and close it. In the short term and a win for both TFG and Morrissson they would have gotten rid of a BAD PAYER but in the long run TFG would have lost a loyal client. PS. You can look at my account history, I have been a good and loyal customer to TFG, that is until late 2020. Thank you. BYE