CD
Charmone D
1 reviews | Active since Feb 2017
03 Dec 2019, 11:43
Bad sevices
I'm really disappointed becuase this is the second i ordered something online and it was cancelled...You need to update your system right .. I don't understand how it was sold out then cyber monday you have the same size back ...You should have 1st sort out your 1st customers ...can just have a certain amount of shoes if you don't update your system ....shoes code ***8 size 4 ....so I would like to know what going to happen now ...I want to pay the same amount as black friday
Helpful (0)
Replies (9)0
Replies (9)
TFG's replyOfficial
03 Dec 2019, 12:54Dear Charmaine Davids
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed with the highest priority to ensure that we do better in future.
Kind Regards TFG Customer Support Team
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed with the highest priority to ensure that we do better in future.
Kind Regards TFG Customer Support Team
TFG's reply03 Dec 2019, 12:54
Official
Dear Charmaine Davids
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed with the highest priority to ensure that we do better in future.
Kind Regards TFG Customer Support Team
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed with the highest priority to ensure that we do better in future.
Kind Regards TFG Customer Support Team
CD
Charmone D's updateReviewer Update
03 Dec 2019, 14:19So that all have to say in the email ....you still have stock but I have to purchase it now for 1799.89
CD
Charmone D's update03 Dec 2019, 14:19
Reviewer Update
So that all have to say in the email ....you still have stock but I have to purchase it now for 1799.89
CD
Charmone D's updateReviewer Update
03 Dec 2019, 14:23You can at least give
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Charmone D's update03 Dec 2019, 14:23
Reviewer Update
You can at least give
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Charmone D's updateReviewer Update
03 Dec 2019, 14:27compensation for inconvenience seriously because you guys must your system more effective ...definitely not the customer problem....
CD
Charmone D's update03 Dec 2019, 14:27
Reviewer Update
compensation for inconvenience seriously because you guys must your system more effective ...definitely not the customer problem....
CD
Charmone D's updateReviewer Update
06 Dec 2019, 10:21online order.
AAyesha Johaarto me
19 hours agoDetailsGood day Charmone Hoping this email finds you well, We are so sorry to have disappointed you, we are absolutely mortified at your bad experience
We are aware that your order has cancelled after the purchase has been confirmed. There has been loads of congestion on our website for the sale offers which contributed tremendously to this issue. We ran out of stock quicker than the systems was able to update the stock availability due to orders being placed just seconds apart.
Kindly note we have checked this items and can confirm that it was in fact over sold online. We did not have the available stock by the time picking was done at our distribution centre for your order. The sale promotions are unfortunately whilst stocks last. We apologise profusely for any disappointment or confusion created. Kindly note that your purchase has been cancelled will be refunded in full Sign up for our newsletter today to be first in line for our online festive season offers. Have a lovely day. Kind regardsAyesha Johaar
TFG E-commerceTFG Financial Services
Good morning
So I guess you all keep saying the same thing right just in different word really ...so it's the customers problem if you system say it's out of stock when I did purchase ....come on now ....so my son must just go without a birthday gift ...nice customer services....
AAyesha Johaarto me
19 hours agoDetailsGood day Charmone Hoping this email finds you well, We are so sorry to have disappointed you, we are absolutely mortified at your bad experience
We are aware that your order has cancelled after the purchase has been confirmed. There has been loads of congestion on our website for the sale offers which contributed tremendously to this issue. We ran out of stock quicker than the systems was able to update the stock availability due to orders being placed just seconds apart.
Kindly note we have checked this items and can confirm that it was in fact over sold online. We did not have the available stock by the time picking was done at our distribution centre for your order. The sale promotions are unfortunately whilst stocks last. We apologise profusely for any disappointment or confusion created. Kindly note that your purchase has been cancelled will be refunded in full Sign up for our newsletter today to be first in line for our online festive season offers. Have a lovely day. Kind regardsAyesha Johaar
TFG E-commerceTFG Financial Services
Good morning
So I guess you all keep saying the same thing right just in different word really ...so it's the customers problem if you system say it's out of stock when I did purchase ....come on now ....so my son must just go without a birthday gift ...nice customer services....
CD
Charmone D's update06 Dec 2019, 10:21
Reviewer Update
online order.
AAyesha Johaarto me
19 hours agoDetailsGood day Charmone Hoping this email finds you well, We are so sorry to have disappointed you, we are absolutely mortified at your bad experience
We are aware that your order has cancelled after the purchase has been confirmed. There has been loads of congestion on our website for the sale offers which contributed tremendously to this issue. We ran out of stock quicker than the systems was able to update the stock availability due to orders being placed just seconds apart.
Kindly note we have checked this items and can confirm that it was in fact over sold online. We did not have the available stock by the time picking was done at our distribution centre for your order. The sale promotions are unfortunately whilst stocks last. We apologise profusely for any disappointment or confusion created. Kindly note that your purchase has been cancelled will be refunded in full Sign up for our newsletter today to be first in line for our online festive season offers. Have a lovely day. Kind regardsAyesha Johaar
TFG E-commerceTFG Financial Services
Good morning
So I guess you all keep saying the same thing right just in different word really ...so it's the customers problem if you system say it's out of stock when I did purchase ....come on now ....so my son must just go without a birthday gift ...nice customer services....
AAyesha Johaarto me
19 hours agoDetailsGood day Charmone Hoping this email finds you well, We are so sorry to have disappointed you, we are absolutely mortified at your bad experience
We are aware that your order has cancelled after the purchase has been confirmed. There has been loads of congestion on our website for the sale offers which contributed tremendously to this issue. We ran out of stock quicker than the systems was able to update the stock availability due to orders being placed just seconds apart.
Kindly note we have checked this items and can confirm that it was in fact over sold online. We did not have the available stock by the time picking was done at our distribution centre for your order. The sale promotions are unfortunately whilst stocks last. We apologise profusely for any disappointment or confusion created. Kindly note that your purchase has been cancelled will be refunded in full Sign up for our newsletter today to be first in line for our online festive season offers. Have a lovely day. Kind regardsAyesha Johaar
TFG E-commerceTFG Financial Services
Good morning
So I guess you all keep saying the same thing right just in different word really ...so it's the customers problem if you system say it's out of stock when I did purchase ....come on now ....so my son must just go without a birthday gift ...nice customer services....
CD
Charmone D's updateReviewer Update
10 Dec 2019, 13:04So how long does it take until someone contacts me ?sort this problem out
CD
Charmone D's update10 Dec 2019, 13:04
Reviewer Update
So how long does it take until someone contacts me ?sort this problem out
TFG's replyOfficial
10 Dec 2019, 14:08Good day Charmone Davids
Our E-commerce team has advised that they have sent you an email and still await a response in order to assist with resolving this matter as soon as possible.
Kindly check your inbox and advise accordingly.
Kind regards
TFG Customer Support Team
Our E-commerce team has advised that they have sent you an email and still await a response in order to assist with resolving this matter as soon as possible.
Kindly check your inbox and advise accordingly.
Kind regards
TFG Customer Support Team
TFG's reply10 Dec 2019, 14:08
Official
Good day Charmone Davids
Our E-commerce team has advised that they have sent you an email and still await a response in order to assist with resolving this matter as soon as possible.
Kindly check your inbox and advise accordingly.
Kind regards
TFG Customer Support Team
Our E-commerce team has advised that they have sent you an email and still await a response in order to assist with resolving this matter as soon as possible.
Kindly check your inbox and advise accordingly.
Kind regards
TFG Customer Support Team
CD
Charmone D's updateReviewer Update
16 Dec 2019, 22:01How long must I wait still ...waiting since the 3rd of December are you serious and purchased on 29 November....what the hell ...
CD
Charmone D's update16 Dec 2019, 22:01
Reviewer Update
How long must I wait still ...waiting since the 3rd of December are you serious and purchased on 29 November....what the hell ...
TFG's replyOfficial
21 Dec 2019, 09:58Dear
Thank you for allowing us the opportunity to resolve this query.
We appreciate your feedback and hope that we’ve managed to turn your frown, upside down.
Kind regardsTFG Customer Support Team
Thank you for allowing us the opportunity to resolve this query.
We appreciate your feedback and hope that we’ve managed to turn your frown, upside down.
Kind regardsTFG Customer Support Team
TFG's reply21 Dec 2019, 09:58
Official
Dear
Thank you for allowing us the opportunity to resolve this query.
We appreciate your feedback and hope that we’ve managed to turn your frown, upside down.
Kind regardsTFG Customer Support Team
Thank you for allowing us the opportunity to resolve this query.
We appreciate your feedback and hope that we’ve managed to turn your frown, upside down.
Kind regardsTFG Customer Support Team