Bad Service - Very Uncaring

The TFG is very uncaring, I sent an email about my concern to which they never rep****. I raised the issue with their facebook page to which they promised me that a consultant will give me a call but that was an empty promise.

Been their customer for 5 years and never had issues with my account until recently when I paid less than my installment, this carried over but I never expect that every month they will charge me for sms, posting letter, email and for phone calls. I explained to them that its not necessary to send one message in multiple ways, worse all at my cost.

Recently my payment of R200.00 was reduced to a mere R87.00 by sms, posting letter, email fee, phone call charges and the R26.00 interest. This is to me a ruthless policy to unnecessarily penalize a customer who is trying to make his/her debt good. The R200.00 should have made a big difference but it only made as little as R87.00, could have understood if it was interest charges.

Its bad to have a business which only care when you are not in arreas.

The other thing is numerous telemarketing calls from them, why not use same phones to phone customers in arrears instead of charging ridiculous exorbitant amounts?