Bad service / unhappy and frustrated

Hi my name is Snow Mosia, I had and account with Jet and had unending issues with them to my suprise Edcon was taken over by TFG, and my issue of unpaid protection plan was not payed y the time they migrated accounts to them my issue was still pending now my accounts is on arrears even my policies were cancelled without even contacting me. I called several times trying to talk to the TFG customer service, I don't know if its my bad luck because evrytinme I will be answered by somebody with attitude saying the is nothing they can do. If the is nothing they can do why am I paying R300 every month and where is is going to. I am so disappointed with the incompetency of the s\TFG staff I really need explanation. My mobile number is ***