Hellopeter
Share Your Experience
EB
Edith B

1 reviews | Active since Dec 2019

18 Dec 2019, 09:47

BAD SERVICE TFG

I have been going back and forth with you guys regarding an outstanding balance with MBD. I have been in contact with one of your TL Alica MJODO however she has not responded to my emails since the 21 November 2019. I want to get this sorted before the new year.

0
Replies (4)
TFG
TFG's reply18 Dec 2019, 11:53
Official
Dear Edith Brown 

Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.   
Kind RegardsTFG Customer Support Team
EB
Edith B's update18 Dec 2019, 13:32
Reviewer Update
That is all I hear from you guys but no one has even contacted me yet. This is not acceptable!
EB
Edith B's update26 Dec 2019, 17:58
Reviewer Update
I went as far as messaging use on Facebook as well I have still not heard anything. This is not fare at all. No1 even called me.
TFG
TFG's reply27 Dec 2019, 09:56
Official
Dear Edith Brown 

Thank you for your feedback.
Please accept our sincere apologies for the delay in response and any inconvenience or frustration experienced as a result thereof.
We have sent you a status update regarding this matter, via email and will be revert back to you to provide a resolution as soon as possible.
Kind regardsTFG Customer Support Team