Bad Service - Sonja - The fix - Govern Mbeki - Gqeberha

The Utter bold face cheek of The Fix ( Govern Mbeki - Qqeberha - Sonja ) who has been shifting goal posts with our Domestic lady who gave her phone to have it repaired ( in Jan 2022 ). She ( Sonja) said even to my partner that the phone could not be repaired not can be replaced , as its no longer available . But can be replaced of the same value ( weeks ago ). Post this utterance of a immoral employee , our domestic was told to come and collect the phone pay R150. Needless to say Sonja was up to her old tricks again and no phone was there for our domestic to use. Today Sonja , as can be expected , was not at work and we were told by Janice the 2nd in command , that she contacted Sonja and Sonja told her that the phone was repaired and its being couriered to Gqeberha today 17th or 18th March 2022. I am sure Sonja is lying again ,as always. Is this the behaviour of a leader ( Sonja ). Please ensure that you hold Sonja to account for her dishonest statements , even our domestic is still paying her account. I will follow up with our domestic to hear if Sonja was at all abusive towards her and this will be reported in detail. The fact is that the procedure was not communicated properly , no statements / promises kept and no alternatives offered , rather ignored to this point that we as her employer have to intervene. This is shameful Sonja ! Please be advised if I am contacted I am wanting a reference number and the conversation to be recorded.