Bad service received from the store and tfg insurance company

I am very dissatisfied with the level of service am receiving from both the store & the agents in the insurance department.

On the 14th of August I went to Sportscene Canal walk (western cape) as my device was lost so I need to submit a claim. I filled in the forms and left all the documents the required and they promised to send my claim the next day, but a week went by and I received no response/acknowledgment from any party (insurance or store) then I called the store and they advised they have sent the claim and it was with the insurance company to contact me.

I waited for days again and I contacted the store again they told me the same thing, then I called the insurance company spoke to a very sweet and polite agent Nqobile Ndlovu who confirmed that they have not received anything from the store.

He then contacted the store and confirmed that he received the documents and he will register my claim. However, he said he system was down and he would need to try and register my claim after a few minutes and he would give me a call in 10 minutes and I never recite any call from him again (call was made on the 30th of August 2022 in the morning).

Today again the 31st of August I made another call to the insurance call centre and spoke to a lady called Jade or Jane Girly (not sure about the spelling), who then again told me that I need to resend the documents as they have not received anything documents.

Am using my own airtime to call the store & the insurance call centre only to be sent from pillar to post with no solution and it’s my time that’s getting wasted in the meantime.

Until now I have no solution or direction from them I was on the call with the agent from tfg insurance but I got no solution

Their service is BAD