Bad service received at Totalsport - Tembisa Birch Acres Mall.

Can TFG teach their stuff member that online customers are also customers. I have been a loyal customer at TFG, I enjoy purchasing online most of the time because its easy and convenient for me. I went to Totalsport Birch Acres mall today and received a bad service from the young lady who refused to give me her name. Every time when I collect my parcels from Totalsport, 1. They ask me to join their long queues( what's the point of buying online if I still have to waste my time at the store) TFG, please consider having "click and collect" tills. 2. They refuse to give me PLASTIC BAG!!!, firstly, the plastic bag that comes with my parcel is not portable, secondly if TFG is selling plastic bags then allow us to buy. Today the lady at Totalsport told me that she can not give me a plastic bag because their "Manager" (who she refused to tell me their name) told them not to give out plastics for online customers, to me that's BS!!. TFG please tell the store managers that ONLINE CUSTOMERS ARE ALSO CUSTOMERS and we are buying with our own money. 3. can TOTALSPORT Tembisa Birch Acres mall staff member wear their name budge, I am tired of receiving bad service and not knowing who's assisting me...