Bad Service- online purchase not received

I have been waiting in 2 responses from the TFG team. Concerns were raised and yet to date they respond once or twice escalating your issue but don't get back to you with a solution. One of the Tshirts I have not received is a big problem as I have paid for it 8 April and to date it is a no show. 2nd query is a refund due since June, no response to that either. Jody from head office assured me that the Tshirts were delivered, I got to the store and only one of it was available. To date no pargo sms of either one received. I then took it up with Lara and she escalated it to Quan. I have been asking for a response but nothing not a word. No courtesy email, nothing.