Bad service once again

The most unprofessional Group ever!! This is the third time that I make an order and wait for month then when I call I get told that the Warehouse has no stock and that the order was cancelled. Is it not basic logic to call or email a customer to tell them that it has been cancelled due to lack of stock?? Why must I call to follow up – why don’t you communicate and refund me. Were you going to keep my money if I had not called? Pathetic and unprofessional! And all 3 occasions you say it is an oversight. Please get the basics right! Refund my money and don’t waste my time please!