Bad service / no communication / faulty phones

Upon all my queries and complaints not being dealt with, I have taken a decision to let other consumers know about the bad service this company continues to do. I Went in to THE FIX in Butterworth February to buy a HISENSE phone and received it with a 6 month warranty. In JUne the phone started giving me problems and I sent it back to THE FIX in King Williams Town. They took it and I was told it would be back in 3 weeks time. Today is the 1st Of Sepetember and I still have not received my phone back. Instead it is excuse after excuse everytime I go to the Store. The amount of disrespect I received from the lady in the store is unacceptable!! Do you take your staff to training? She even knows me and tells me I must wait for her to call me and that my phone is not the only one getting fixed. How you treat loyal, paying customers is really a huge concern. If phones are faulty then don't sell them to us!!

Today I asked a friend to call in and ask about my phone as I am tired of the disrespect that I have been receiving from the store. A lady named Nwabisa, the store manager also told my friend that my phone is not the only that is being fixed, I must wait for it. She promised to comeback to me in a few minutes. NOTHING!

Is there anyone who can tell me what is going on with my phone ? This is totally unacceptable. How long do I have to wait for my phone to be returned?