ON
Onele N
1 reviews | Active since Apr 2021
16 Apr 2021, 14:53
Bad service from TFG online
I bought a pair of shoes at TFG online in December 2020 I cancelled the order before it reached me so they promised to reload my egift card wich was the method of.payment I used.till date I have been calling talking to different people to no success
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TFG's replyOfficial
16 Apr 2021, 15:30Dear Onele Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply16 Apr 2021, 15:30
Official
Dear Onele Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team