Bad service from TFG group

Bad Service from the TFG group

I have been trying to apply for limit increase for the past two weeks. And I didn’t get a valid feedback. I went to the store and they said they can’t help me advised me to call the customer service. I called the customer service they said I hv to go back to the store and complete application form. I refused to go back to the store because I was told to I can do it over the phone. They sent the application form via email and I sent it back to them.

On Monday I received an sms saying my application was ok placed on hold. I called the customer service and they said my application was rejected because I completed the form incorrectly. And the agent advised me to email them again and ask if I can reply apply again. I did that and I haven’t received any feedback until now.

What a really bad service from the TFG group. Now I’m thinking of paying off the account and close it. Because their service really sucks🚮🚮🚮🚮.