Bad Service from TFG!

<p>Good day</p> <p>I received an sms in July 2016 for payment, in the same sms it said that i can call to make a payment arrangement, i called and made the payment arrangement and started paying R500pm on 27 July 2016 and have been paying ever since. I didnt receive any calls until the end of September 2016 and now received a letter informing me that debt collection costs will now be added to my account due to non payment? why did you then allow me to make the payment arrangement? was this not updated on your system? i sent an email on 30/9/2016 and have yet to receive a reply. i am upset by this letter i received and ********** 236 calls daily! i would appreciate all correspondence be sent to me via email and not telephonically!</p>