ZR
Zack R
1 reviews | Active since Oct 2010
02 Feb 2021, 10:59
Bad service from TFG
Spoke to two of your agents and they both agreed on the same thing. In your SMS that you send out to your customers you give us options to pay via EFT and also provide us with an email address so that we can forward proof of payment to.
Apparently it takes 48 to 72 hours for that kind payment to reflect on your systems irrespective of weather a proof of payment was send or not.
QUESTION, WHY THEN DO YOU ENCOURAGE US TO PROVIDE YOU WITH PROOF OF PAYMENT IF ITS A FUTILE EXERCISE? STILL WITH A PROOF OF PAYMENT IN YOUR RECORDS YOU STILL SEND ANNOYING MESSAGES TELLING ONE THAT HIS ACCOUNT IS OVERDUE AGAIN.
Helpful (0)
Replies (1)0
Replies (1)
TFG's replyOfficial
02 Feb 2021, 17:27Dear Zack Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply02 Feb 2021, 17:27
Official
Dear Zack Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team