Bad service from Foschini

Item: TFG
Rating: 5
Author: Avene J

I have an account since 1988. Last year since Nov until Jan this year I made purchases at Jet. They'd put the purchases over 12 months which means I have to pay interest (I've a 6 months account so that I don't pay interest). Since discovering this, I've sent numerous emails to TFG (Foschini) to reverse interest of these purchases, but to no avail. I've still settled my payments monthly and left my balance until R200. So since last month I didn't make a payment, as I was still telling them to reverse interest. Last week I got an email saying that I will be handed over if I don't settle the amount of R225, 00. I rep**** then that I will make payment of R225,00 on Thursday 16December 2021 and then close my account.

I just feel since they are in control of my account, they can do whatever to it, which is totally unacceptable.

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Replies (1)

TFG's replyOfficial

08 Dec 2021, 17:16

Good day Avene Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team

TFG's reply08 Dec 2021, 17:16

Official