SI
Sharon I

1 reviews | Active since Jan 2014

19 Nov 2020, 14:45

BAD SERVICE, FALSE ADVERTISING

I ordered 2 bottles of perfume online and was supposed to receive 2 free gifts, I only received 1 and the other was returned. I contacted the online call centre only to receive the worse service. The manager, Amier Fisher (not sure about the surname as I was cut off by the consultant), did not want to speak to me and told the consultant to advise me that, free gifts are only available while stock last, yet nowhere did it state this. I feel this is false advertising as nowhere did it state until stocks last, we spent almost R3000 on perfume, with the understanding we would be getting the free gifts. Amier is not a good manager as he did not even bother to speak to me, i was a waste of time to him :(

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Replies (1)
TFG
TFG's reply19 Nov 2020, 15:58
Official
Dear Sharon Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority.   The reference number for this query will be emailed to you shortly.     Kind Regards TFG Customer Support Team