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Masilo M
1 reviews | Active since May 2022
19 May 2022, 15:25
Bad service experience, theft and ******* unprofessional customer service
I paid up and closed my account at Jet on the 17 May 2022 and on the same day after 2 hours I receive message stating that I purchased for R899.00 on the 18 May 2022 I went to the store to find out and they told me I am owing R9059.00 when they call their customer care calls are dropped so I feel very bad to extend I am not able to go to work because I worked hard to settle this acc. I would like Jet to please close my account and give me my paid up letter.
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TFG's replyOfficial
19 May 2022, 16:06Dear Masilo Makatshaba
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
TFG's reply19 May 2022, 16:06
Official
Dear Masilo Makatshaba
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team