BAD service

I contacted the TFG head office because a had problem with their and i was transferred to customer services. The call was answered by lady named Riska Harris, that lady she's very rude. when she answer the phone the line was not clear then i asked her to repeat her but she refused saying she mentioned her name when she answered. Like i had to force to tell me her name. I then requested to speak to Team Leader she then put me on hold for over 20 minutes hoping that i will hung up fortunately i did not hang up. Then the lady by the of Agness Heunis took the call after 20 minutes of me holding, again she seemed to protect the consultant. i asked to listen to the call and give me feedback she sent me sms advising that she coach the consultant, i'm really not happy about the outcome, i'm even considering closing account. i have been struggling to login on the app, and my worry is that i always pay my account through their because i'm always busy and now i might be charged an interest. poor services from TFG.