BAD SERVICE

MY QUERY WAS ASSIGNED TO DewaldKr AND HE ADVISED THAT TAPELO(WESTGATE) WILL BE ASSISTING ME WITH MY QUERY (29 JULY 2021). THIS QUERY HAS BEEN PENDING FOR TOO LONG. I HAVE NOT RECEIVE ANY POSITIVE FEEDBACK FROM TAPELO, MY ACCOUNT STILL HAS BLOCK J . I HAVE SEND THE REQUIRED DOCUMENTS (LETTER OF EMPLOYMENT AND ID WITH 2 SIGNATURES) 1ST DOCUMENTS WERE SENT ON THE 10 MAY 2021 TO ***********; Edg***************; ***********; ***********. I RECEIVED A CALL FROM Ilicia ON THE 4TH AUGUST AND SHE ASKED ME TO SEND THE SAME DOCUMENTS TO *********** . AGAIN SEND TO *********** att: TAPELO ON THE 12 AUGUST 2021. WHEN ARE THEY REMOVING THE BLOCK J ON MY ACCOUNT AND RE INSTATE MY INSURANCE I HAD WITH JET (Funeral and Cellphone Insurance). THIS IS LONG OVERDUE. IRRATE CLIENT

EdgarsComplaints <***********> | Wed, 4 Aug, 13:03 (13 days ago) | |

Good day Thandeka

I regret to learn of the problems you’ve had with this matter as well as for the manner in which your request was dealt with.Please accept my sincere apology for any inconvenience caused.

Kindly provide us with the following documents, in order for us to action removing the block on your account:

latest 3months bank statement or pay slips ID copy Letter of employment

Should you have any further enquiries please do not hesitate to contact our customer service center on **********or email us on *********** .

Regards,Ilicia