WT
Wendy T
1 reviews | Active since Jun 2021
29 Jun 2021, 21:44
Bad service
Please kindly assist with training your stuff at Bridgecity Mall Sportscene. She was rude and did not attend to us and busy with her phone. And when we told her we want to see the manager she responded with a very rude attitude saying we must go ahead then afterwards a male assisted us and went to look for sizes. When we got to the manager the manager apologised on her behalf but she kept on fighting I even have some footages of her. Kindly please assist with this thank you. I have also sent an email with footage but haven’t got a response.
Helpful (0)
Replies (3)0
Replies (3)
TFG's replyOfficial
30 Jun 2021, 11:45 Good day Wendy Thungo We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
TFG's reply30 Jun 2021, 11:45
Official
Good day Wendy Thungo We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
WT
Wendy T's updateReviewer Update
30 Jun 2021, 13:34Thank you so much for responding. Looking forward to hear from you.
WT
Wendy T's update30 Jun 2021, 13:34
Reviewer Update
Thank you so much for responding. Looking forward to hear from you.
TFG's replyOfficial
01 Jul 2021, 08:13 Good day Wendy Thungo - Thank you so much for your response, we look for to resolving this matter for you.
Take care and be safe.
Take care and be safe.
TFG's reply01 Jul 2021, 08:13
Official
Good day Wendy Thungo - Thank you so much for your response, we look for to resolving this matter for you.
Take care and be safe.
Take care and be safe.