1 reviews | Active since Jul 2019
Bad service
Good day
I place order on the 14/10/22 via the Sportscene online app and my order was due for delivery 21/10/22 as stated in the mail that was sent to me 14/10/22 @ 01:43am. Realizing that the day is ending I phone the support team 16:18 and spoke to Estelle.It was found that my order was never processed due to a technical fault and someone can only get back to me on Monday as she escalated that matter. This is very disturbing as there was no technical issues when my money was deducted. Well the 5 day delivery policy has exceeded and I’m running at a loss because I had to make provision for someone to be at home to receive the delivery. This is really bad service and no one from your team has attempted to contact me. To help you please follow up on ticket number #322563 (stuck order)
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team