SL
S L
1 reviews | Active since Jan 2019
31 Jan 2019, 15:05
bad service by duesouth online store
I bought a Cellini bag on the duesouth express website and a wrong bag was delivered to Foschini Cresta. I returned the bag and reordered it the bag that I wanted and, again, ALAS, the bag was not the correct one. So returned the bag for a second time and now I HAVE GIVEN UP. The online store noted that the will contact me in 2 days and I did not receive any communications from them. The online service from due south is really a mess and I have had to get a bag from somewhere else.
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TFG's replyOfficial
22 Feb 2019, 14:17Good day S L,
Please accept our sincere apologies for the delay in responding to your comment. Due to a technical problem we were unable to access the portal.
We are sorry to hear about this and this is definitely not the kind of experience we aim to give our Customers! We have passed your details on to the Online Department who has advised that they have been on contact with you.
Thank you for contacting us in this regard.
kind Regards
The Customer Support Team
Please accept our sincere apologies for the delay in responding to your comment. Due to a technical problem we were unable to access the portal.
We are sorry to hear about this and this is definitely not the kind of experience we aim to give our Customers! We have passed your details on to the Online Department who has advised that they have been on contact with you.
Thank you for contacting us in this regard.
kind Regards
The Customer Support Team
TFG's reply22 Feb 2019, 14:17
Official
Good day S L,
Please accept our sincere apologies for the delay in responding to your comment. Due to a technical problem we were unable to access the portal.
We are sorry to hear about this and this is definitely not the kind of experience we aim to give our Customers! We have passed your details on to the Online Department who has advised that they have been on contact with you.
Thank you for contacting us in this regard.
kind Regards
The Customer Support Team
Please accept our sincere apologies for the delay in responding to your comment. Due to a technical problem we were unable to access the portal.
We are sorry to hear about this and this is definitely not the kind of experience we aim to give our Customers! We have passed your details on to the Online Department who has advised that they have been on contact with you.
Thank you for contacting us in this regard.
kind Regards
The Customer Support Team