Bad Service at TFG, unacceptable service levels

It is highly disappointing that I transacted using TFG store card on credit. Immediately after my purchase my card was blocked. While I understand the need to ensure that it wasn’t a ********** transaction, you can’t block a person’s card and cause them unnecessary embarrassment. You need to relook at your processes. I eventually phoned the ***** department enquiring about the block and to have it removed. The agent who attended to me was impatient and rude. I was ready to answer questions related to TFG and when I requested clarity on why information that is not related to TFG is being asked, he told me those are his processes, just like I have processes at my job and should tell not him how to do his job. The levels of anger escalated and when he instructed me to go to a store with my bank statement because he can tell I don’t want to talk to him. At this point I hung up. I made a further enquiry, attempting to get my account unblocked. I agreed to email the requested documents and I was told, when they have reviewed my documents, they will send me a text and I would have to call them. I enquired why they couldn’t call back me since they have all my contact details. Again I was told, it’s our processes. This is such poor experience from TFG, your employees only care about your processes and not your clients. This is the worst service I have ever received. Such service is not tolerated where I’m employed and we followed up on our clients, we ensure we resolve the issue and by no means to we give clients a negative attitude. You have a lost a loyal client. I will be closing account.