Bad service and ***** store manager

The size of the duvet inner as per item description and parcel says King size, the inner however was only a queen size. Also the inner looks second hand when pulled from the packaging, on both sides it's written "TOP" in black ink, what looks like a tear, was fixed hand stitched and glued.

I don't find this acceptable quality for the price I've paid and request for a refund of this purchase.

According to your return policy, I quote "If you are not happy with your purchase, return it within 30days, in its original condition together with the invoice and price tag and we will gladly exchange or credit the item." I was at the @Home store of Dihlabeng at the Dihlabeng mall and showed the lady the problem I have with the inner, I also explained to the store manager Samatha van Wyk but for an unknown reason they refused to refund me the purchase price. I then wrote to you ***-and you have closed the ticket saying issue resolved yet you have not contatced me no resolved my issue. I demand a refund of my purchae