PM
Paulina M
1 reviews | Active since May 2022
24 Oct 2023, 16:48
Bad service and poor communication
put in a claim 20 September and only last week Friday when I called that’s when o was informed that the device is beyond repair, I was told voucher will be loaded Tuesday which it was not I had to call and follow up and now I spoke to Steven he is telling me a different story that they need policy documents.but no one called me to advise of this..the poor service Iam now sitting without a phone for a
Helpful (0)
Replies (1)0
Replies (1)PM
Paulina M's updateReviewer Update
26 Oct 2023, 18:25Claim was approved and I was sent an sms with the claim number that I needed to produce at any TFG and to pay an excess of R250.went to Foshini wonderbooom and guess what I was told claim voucher provided is not found…why are you treating customers like this…they were unable to call you as I told you are closed..the things you are doing is wrong to customers is wrong and I have spent airtime calling and Iam treated like this ..clearly you don’t take customers seriously
PM
Paulina M's update26 Oct 2023, 18:25
Reviewer Update
Claim was approved and I was sent an sms with the claim number that I needed to produce at any TFG and to pay an excess of R250.went to Foshini wonderbooom and guess what I was told claim voucher provided is not found…why are you treating customers like this…they were unable to call you as I told you are closed..the things you are doing is wrong to customers is wrong and I have spent airtime calling and Iam treated like this ..clearly you don’t take customers seriously