Bad service

On the 28 June 2022 I contacted TFG customer care since I was looking for the telephone number of The Fix on 376 west street Durban 4001 the only store in the CBD. Their website contact ***) cuts on first attempt thereafter it rings continuously. I also someone trying it and they had the same experience this happens irrespective of the time of the day. After logging a complaint I received reference CS-829830 and I was told that I'll contacted directly by the store in question. On 01 July 2022 I received an sms saying the complaint has been resolved. I don't know how it got resolved when the store never contacted and also I didn't get their contact. Later on I received an email requesting the information about the store whose contact I'm looking for as much as I found it strange because this information was provided to the consultant on the day the complaint was logged. It is now the 04th July and I'm looking for the number and surely this is not good customer care expected. The item that I was looking for its probably sold out or its no longer selling at the same price