MM
Martinah M
1 reviews | Active since Jul 2021
08 Jul 2021, 11:38
BAD SERVICE
Received bad service from a TFG store. I bought a phone at Foschini in Kolonnade shopping centre the phone has network problems even after I updated it. I went to the store for assistance but was offered non, I was only told that they can't refund me or help me . After the conversation got heated the store manager said he will speak to the area manager but she/he is in a meeting and I should leave my numbers and i will get a call ,but never got a call. I will be taking the legal route now . So disappointed
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TFG's replyOfficial
08 Jul 2021, 18:13 Good day Martinah We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
TFG's reply08 Jul 2021, 18:13
Official
Good day Martinah We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team