PM
PRETTY M
1 reviews | Active since Mar 2015
27 Sept 2021, 16:39
BAD SERVICE
I REQUESTED TO TAKE OUT CELLPHONE INSURANCE IN JUNE AND TO DATE THE CELLPHONE INSURANCE IS NOT ACTIVATED AND EVERY TIME I CALL I AM TOLD THAT A CONSULTANT FROM THE SALES TEAM WILL CALL ME BACK. WHEN I CALL TO FOLLOW UP A CONSULTANT PUTS ME ON HOLD AND WE GET DISCONNECTED... I HAVE SPOKE TO 4 DIFFERENT CONSULTANTS AND HAVE NOT BEEN ASSISTED IN THIS REGARD
Helpful (0)
Replies (1)0
Replies (1)
TFG's replyOfficial
28 Sept 2021, 17:06Good day Pretty Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply28 Sept 2021, 17:06
Official
Good day Pretty Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team