Bad service

the bad experience i had with tfg device insurance is their bad communication and service.im so dissapointed i bought iphone in 2020 November took insurance i have been paying my premiums with no fail i lost my device last month in a cab so they telling me now they dont cover such losses and they dont call you or update you whats going on with your claim you have to do the chasing call them every single time they will promise to return to you but they dont, i have no Cellphone right now but i was paying insurance wow im so ****ed. tfg device insurance is a **** shame. even now they didnt send me that it was not approved i had to call them.