Bad service

I bought a ring at Sterns Mall of Africa December 2018,few days after I received a call from the TFG telemarketer with all my information advising me to take an insurance for my ring,of which I did :

Dear Mrs JL ONIWE

RE: JEWELLERY INSURANCE SCHEDULE (POLICY NO: JEW***)

We refer to our telephone conversation and confirm your acceptance of our Short Term All Risks insurance for the following jewellery items 1 Ring Monthly : R45 Description: 925MILLIBOWTIESET Item number: 1 Date of item purchased: 23 January 2019 Cover Effective Date: 23 January 2019 Original Selling Price: R3999,0 Description : 925MILLIBOWTIESET Sales Docket number: 1 If there is a claim, this insurance will cover the repair or replacement of the item as specified above. If the

specific item is no longer available, you may only select an item that is the closest equivalent, up to a value

of R 3 999.00

HOW MUCH YOU PAY:

The premium, as discussed, is R 45.50 per month subject to annual review will be debited/collected on a

monthly basis and you understand that the insurance policy terms and conditions apply. The first premium

will be debited/collected on 01 March 2019.

On the 26th of June 2020 I lost my ring due to *******. I submitted my claim on the 3rd of July 2020 , signed and resubmitted the claim form sent to me . Again had to submit the claim form at the store and I submitted it at Sterns Tygervalley branch on the 13th of July . I sent several emails enquiring about my claim but no response at all.I tried to call and that is just a waste of my airtime and money because they put you on hold listening to music until your airtime is finished. I had no other option but to write this review.