EH
Ebrahim H

1 reviews | Active since Mar 2019

20 May 2022, 15:26

Bad service

On the 30 of april 2020 i was shoping at jet and the person who was in charge at jet gallaria mall on that day searches my stuff because the sensor went off and when i asked him is this how they treat customers he ignored me eventually he found a soft tag and then took it out and send i may leave with out even apologizing after knowing i was upset and embarrassed at the manner he done his job because everybody walking pass was looking at my wife and i as if we stole yet someone didnt do their job by removing that soft tag at the til point please i have a tfg account and i use tfg stores all the time i would like someone to be discipline and an apology i dnt want nobody to be fired but we all have jobs like myself if i do my job incorrectly i get disciplined my job requires focus because i build cars and thats peoples lives involved so just like i focus when building the cars i would like retails stores to be more courteous when searching their customers in the event that would happen again take them to the till point or change rooms where it does not look like the customers stole i dnt want money or voucher just an apology and that this kind of treatment would not happen again and i also dnt want nobody to lose their jobs

0
Replies (2)
TFG
TFG's reply20 May 2022, 16:25
Official
Good day Ebrahim 


Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely
apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in
the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.

This matter will be addressed with the highest priority, your reference number will be sent to you shortly.

Warm regards
TFG Customer Support Team
EH
Ebrahim H's update20 May 2022, 17:47
Reviewer Update
Thank you