Bad service

I was approach by one of the consultants at the store to open an account on the 13th of December 2022. We did the application gave him all the details and the documents. He advised that I will get a message confirming it was approved or declined. To date that sms has not come. I have visited different stores, called several times and tried WhatsApp, all I am hearing is that I will get an sms tomorrow. How pathetic is this??? The services is bad the customer care consultants don't read notes, they always ask for the same documents then I have to explain all over again before they can transfer me to the consultant that will tell me about the sms. No one is giving me feedback or timeframe. Does it really take more than 3 weeks to get an outcome on the application. All I want to know is simple, approved or declined.