CS
Catharina S
1 reviews | Active since Oct 2019
08 Jun 2021, 19:41
bad service
about a 3 months ago a bought a cellphone and the chaege 2 phones on my account without my nowing about it when i ask why my amount was so high i have to pay back after i took it over 18months al they tell me that is my payment 2 phone calls later ans no result and today i got a letter from them that my account is behind after i payed it up they dont have people that can tell you the treu they lie to your face and were is the 2 phone that waa placed on my phone and why were we not helped its the wors service ever and i work for them for 6 years and never seen this i wil never buy from them again in my live hope the person that stoll that phone is happy tfg you are the wors company ever
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TFG's replyOfficial
09 Jun 2021, 15:58Good day Catharina Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply09 Jun 2021, 15:58
Official
Good day Catharina Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team