Bad Service

1l feb the email was sent to submit a claim for the insurance , was then at advised that in 4& working hrs they will notify us if claim was approved or not. On 17 Feb no information was received called and did a follow up and was then told that need to do a telephonic assessment which was done and was told again that will take u& working hrs to receive feedback if claim was approved. 48 hrs passed and no feedback was received called on z4th and was then advised that need to send 6 months bank statements as they cannot pick up payments made to Insurance In order to process with the claim