Bad service

I am so discusted with your service because the day I opened my tfg account I went to Fochini's to collect it and the lady at the beuaty department of Fochini's said I am gonna have to pay a 15% deposit on anything I buy until the 12th of April..but keep in mind I did buy shampoo and things on the 26th march and paid R120 deposit..so I went back yesterday and they said no I still have to pay deposit and I told them what that lady said and I phoned customer service and they just wiped their asses on me so I am very dissapointed..and sorry I forgot to mension they then said I must pay R65 firsr installment and I did it and then they said no I wont have to pay any deposit but still I had to pay deposit yesterday..so you guys must do something about it because just like you guys treated me like **** about my problem so will I keep on writing **** reviews on your page until you guys please me