Bad service

I bought 2pairs of shoes in one of your totalsports and one week later I went to totalsports greenstone to refund one item and i requested the slip back as it had anotheritem and the lady that assisted me said there was a problem with the copy machine and that she would e-mail me the slip and I gave her my e-mail address but I never got the e-mail. I sent my husband a couple of days later to refund the second item at greenstone coz they had my receipt but he got there and explained the lady said she couldn't find the receipt then I spoke to the lady on the phone and she became rude and hanged up and told my husband that we should Just wait for the lady (kg) that assisted me coz she can't help us , my husband left very angry and disappointed as the lady had no intention of helping us. I then went to totalsports Alex mall and explained that I'd like to return the item but I don't have a slip and I don't mind a giftcard as I was gonna use it within the group(sportscene) but the lady (sina or sinalo) dismissed me and said I have to return to the store where i bought the shoes coz that's not allowed and I told her that it is allowed as much as it is written at the back of the slip and she changed her story and said there are no giftcard in store. I told her Im not leaving the store coz i bought the shoes in one of the stores and I can't get my slip back and she gave me attitude for days and I asked her to call greenstone and explain and that's when she decided to assist. When she called I spoke to the lady from greenstone (kg) and she apologized and emailed the slip to Alex mall. I'm so hurt and disappointed by the service I got the past 2weeks coz u get a smile when u buy but get a bad attitude when u refund and i love Tfg stores but I'm very sceptical in coming back if this is the service your people give.