BM
Busisiwe M
1 reviews | Active since Jun 2018
19 Jul 2018, 11:19
bad service
good day
what a bad service
last month close my account with Tfg. so now I received my statement to confirm that I need to pay my outstanding balance which is R69. 61.. which is part of my contract with Tfg one on one contract of 1 GB every month. The lady I spoke to did not advise me about it, but I did confirm that I also wants to cancel that contract now when i tell them that I don't receive that one GB. now they telling me that I need to pay a cancellation fee which is R200.
I don't want to pay that amount because I called to close my account with them everything.
Thank you
Helpful (0)
Replies (24)0
Replies (24)
TFG's replyOfficial
19 Jul 2018, 15:24Good day Bmlaba
Thanks for bringing this to our attention. We’ve passed your feedback on to the team and they’ll make sure that someone contacts you and has this matter rectified as soon as possible! We apologise for the frustration.
Thanks,
The Customer Support team
Best regards,
TFG's reply19 Jul 2018, 15:24
Official
Good day Bmlaba
Thanks for bringing this to our attention. We’ve passed your feedback on to the team and they’ll make sure that someone contacts you and has this matter rectified as soon as possible! We apologise for the frustration.
Thanks,
The Customer Support team
Best regards,
BM
Busisiwe M's updateReviewer Update
03 Sept 2018, 08:20good day
Thank you for guys for helping me
now my issue with TFG one2one contract they did close my account, but now my phone number is not working, when i called them they just told me that my number will be open from next 24 to 48 hours from 31th of August until now my number is still close. I tried to call Mtn they told me only TFG one2one contract have an access to solve this issue.
I am so disappointed and Mad because I cannot use my cell phone number and they did not tell me anything to confirm that my number will be close for a couple days.
my cell phone number is ********** which is not working.
i am currently using **********
Thank you
BM
Busisiwe M's update03 Sept 2018, 08:20
Reviewer Update
good day
Thank you for guys for helping me
now my issue with TFG one2one contract they did close my account, but now my phone number is not working, when i called them they just told me that my number will be open from next 24 to 48 hours from 31th of August until now my number is still close. I tried to call Mtn they told me only TFG one2one contract have an access to solve this issue.
I am so disappointed and Mad because I cannot use my cell phone number and they did not tell me anything to confirm that my number will be close for a couple days.
my cell phone number is ********** which is not working.
i am currently using **********
Thank you
TFG's replyOfficial
03 Sept 2018, 08:34Good day Bmlaba
Thank you for bringing this matter to our attention.
We are sorry about the frustration caused.
Our One2One department will make contact with you shortly.
Regards
The Customer Support team
Best regards,
TFG's reply03 Sept 2018, 08:34
Official
Good day Bmlaba
Thank you for bringing this matter to our attention.
We are sorry about the frustration caused.
Our One2One department will make contact with you shortly.
Regards
The Customer Support team
Best regards,
BM
Busisiwe M's updateReviewer Update
04 Sept 2018, 13:38still waiting.... no feedback my cell phone NUMBER ********** 847 is not working guys m sick and tired of your bad service pleases close my account I don't want anything to do with TFG....I NEED THIS ISSUE TO BE SORTED TODAY!!!!!
CONTACT NUMBER IS 065 693 7946
BM
Busisiwe M's update04 Sept 2018, 13:38
Reviewer Update
still waiting.... no feedback my cell phone NUMBER ********** 847 is not working guys m sick and tired of your bad service pleases close my account I don't want anything to do with TFG....I NEED THIS ISSUE TO BE SORTED TODAY!!!!!
CONTACT NUMBER IS 065 693 7946
TFG's replyOfficial
04 Sept 2018, 14:30Good day Bmlaba
We hereby confirm that the above complaint has been escalated to the One2One Department and requested for them to contact you urgently with feedback.
The reference number for the logged complaint is RM133645.
Yours sincerely,
The Customer Support Team
Best regards,
TFG's reply04 Sept 2018, 14:30
Official
Good day Bmlaba
We hereby confirm that the above complaint has been escalated to the One2One Department and requested for them to contact you urgently with feedback.
The reference number for the logged complaint is RM133645.
Yours sincerely,
The Customer Support Team
Best regards,
BM
Busisiwe M's updateReviewer Update
04 Sept 2018, 16:45No one has contacted me please guys don't play games here
BM
Busisiwe M's update04 Sept 2018, 16:45
Reviewer Update
No one has contacted me please guys don't play games here
TFG's replyOfficial
05 Sept 2018, 09:13Good day Bmlaba
This query has been assigned to a One2One agent for assistance.
Thank you
The Customer Support team
Best regards,
TFG's reply05 Sept 2018, 09:13
Official
Good day Bmlaba
This query has been assigned to a One2One agent for assistance.
Thank you
The Customer Support team
Best regards,
BM
Busisiwe M's updateReviewer Update
05 Sept 2018, 09:44M still waiting and my number is not working
BM
Busisiwe M's update05 Sept 2018, 09:44
Reviewer Update
M still waiting and my number is not working
TFG's replyOfficial
05 Sept 2018, 10:09Good day Bmlaba
The number that you have provided us to contact you on is going to voice mail.
Please be so kind to provide us with a contactable number so that we may assist you.
Thank you
The Customer Support Team
Best regards,
TFG's reply05 Sept 2018, 10:09
Official
Good day Bmlaba
The number that you have provided us to contact you on is going to voice mail.
Please be so kind to provide us with a contactable number so that we may assist you.
Thank you
The Customer Support Team
Best regards,
BM
Busisiwe M's updateReviewer Update
05 Sept 2018, 12:32***
BM
Busisiwe M's update05 Sept 2018, 12:32
Reviewer Update
***
TFG's replyOfficial
05 Sept 2018, 13:08Good day Bmlaba
The number that you have provided us to contact you on is going to voice mail.
Is there an alternative number, please.
Thank you
The Customer Support Team
Best regards,
TFG's reply05 Sept 2018, 13:08
Official
Good day Bmlaba
The number that you have provided us to contact you on is going to voice mail.
Is there an alternative number, please.
Thank you
The Customer Support Team
Best regards,
BM
Busisiwe M's updateReviewer Update
10 Sept 2018, 13:23Hello
my number is still off, I tried to visit Mtn stores so they can rica my SIM card, but they told me That TGF have to fix this issue, but because they don't do external SIM card...... I have tried so many times... please guys my cell phone is still not working. m getting tired
my work number ***
BM
Busisiwe M's update10 Sept 2018, 13:23
Reviewer Update
Hello
my number is still off, I tried to visit Mtn stores so they can rica my SIM card, but they told me That TGF have to fix this issue, but because they don't do external SIM card...... I have tried so many times... please guys my cell phone is still not working. m getting tired
my work number ***
BM
Busisiwe M's updateReviewer Update
10 Sept 2018, 15:45no respond and i am trying to call no one is answering .... i am so sick and tired dealing tfc shame!!!!!!!!!!!!!!
BM
Busisiwe M's update10 Sept 2018, 15:45
Reviewer Update
no respond and i am trying to call no one is answering .... i am so sick and tired dealing tfc shame!!!!!!!!!!!!!!
TFG's replyOfficial
10 Sept 2018, 16:48Good day Bmlaba
We have tried calling you on numerous occasions on the number that you provided, without success.
Please provide us with a contactable number and someone will be in touch, Should you no longer be in office for us to call on your work number.
Thanks,
The Customer Support team
Best regards,
TFG's reply10 Sept 2018, 16:48
Official
Good day Bmlaba
We have tried calling you on numerous occasions on the number that you provided, without success.
Please provide us with a contactable number and someone will be in touch, Should you no longer be in office for us to call on your work number.
Thanks,
The Customer Support team
Best regards,
BM
Busisiwe M's updateReviewer Update
11 Sept 2018, 08:27***
BM
Busisiwe M's update11 Sept 2018, 08:27
Reviewer Update
***
TFG's replyOfficial
11 Sept 2018, 08:45Good day Bmlaba
We have sent the number to the One2One department again for them them to contact you in the course of today.
Thank you
The Customer Support team
Best regards,
TFG's reply11 Sept 2018, 08:45
Official
Good day Bmlaba
We have sent the number to the One2One department again for them them to contact you in the course of today.
Thank you
The Customer Support team
Best regards,
BM
Busisiwe M's updateReviewer Update
11 Sept 2018, 08:56they can call me m waiting
BM
Busisiwe M's update11 Sept 2018, 08:56
Reviewer Update
they can call me m waiting
TFG's replyOfficial
11 Sept 2018, 10:27Good day Bmlaba
Someone will be in contact with you.
Thank you
The Customer Support team
Best regards,
TFG's reply11 Sept 2018, 10:27
Official
Good day Bmlaba
Someone will be in contact with you.
Thank you
The Customer Support team
Best regards,
BM
Busisiwe M's updateReviewer Update
17 Sept 2018, 09:04my number is still not working, but I went there to Rica my number at foschini stores in gateway mall Durban they told me my number was successful Rica but my number is still not working when I phone one 2 one they told me my number was not recorded successfully.. so now they are asking me to go there again as if I don't have anything to and now they making as if it was fault
***
BM
Busisiwe M's update17 Sept 2018, 09:04
Reviewer Update
my number is still not working, but I went there to Rica my number at foschini stores in gateway mall Durban they told me my number was successful Rica but my number is still not working when I phone one 2 one they told me my number was not recorded successfully.. so now they are asking me to go there again as if I don't have anything to and now they making as if it was fault
***
TFG's replyOfficial
17 Sept 2018, 09:11Good day Bmlaba
This query has been escalated to the Foschini Operations department for assistance.
Thank you
The Customer Support team
Best regards,
TFG's reply17 Sept 2018, 09:11
Official
Good day Bmlaba
This query has been escalated to the Foschini Operations department for assistance.
Thank you
The Customer Support team
Best regards,
BM
Busisiwe M's updateReviewer Update
25 Sept 2018, 13:52good day
I told you guys that I don't want this account any more can someone please close my account and you guys must stop sending me SMS about my payment because my account is up to date... please I don't want Tfg anymore wants this account must be "inactive" please
BM
Busisiwe M's update25 Sept 2018, 13:52
Reviewer Update
good day
I told you guys that I don't want this account any more can someone please close my account and you guys must stop sending me SMS about my payment because my account is up to date... please I don't want Tfg anymore wants this account must be "inactive" please
BM
Busisiwe M's updateReviewer Update
25 Sept 2018, 13:52good day
I told you guys that I don't want this account any more can someone please close my account and you guys must stop sending me SMS about my payment because my account is up to date... please I don't want Tfg anymore wants this account must be "inactive" please
BM
Busisiwe M's update25 Sept 2018, 13:52
Reviewer Update
good day
I told you guys that I don't want this account any more can someone please close my account and you guys must stop sending me SMS about my payment because my account is up to date... please I don't want Tfg anymore wants this account must be "inactive" please
BM
Busisiwe M's updateReviewer Update
28 Sept 2018, 10:31good day I told you guys that I don't want this account any more can someone please close my account and you guys must stop sending me SMS about my payment because my account is up to date... please I don't want Tfg anymore , this account must be "inactive" please
BM
Busisiwe M's update28 Sept 2018, 10:31
Reviewer Update
good day I told you guys that I don't want this account any more can someone please close my account and you guys must stop sending me SMS about my payment because my account is up to date... please I don't want Tfg anymore , this account must be "inactive" please
BM
Busisiwe M's updateReviewer Update
28 Sept 2018, 11:18good day I told you guys that I don't want this account any more can someone please close my account and you guys must stop sending me SMS about my payment because my account is up to date... please I don't want Tfg anymore , this account must be "inactive" please...
BM
Busisiwe M's update28 Sept 2018, 11:18
Reviewer Update
good day I told you guys that I don't want this account any more can someone please close my account and you guys must stop sending me SMS about my payment because my account is up to date... please I don't want Tfg anymore , this account must be "inactive" please...