BAD SERVICE

TFG, what can i say, after a long 6 years i will be cancelling my account.

Last year a call center agent called me and asked me if i would be interested in a book, I asked her, "WILL I BE CHARGED FOR THIS BOOK?" the consultant said NO.

I asked, are you sure i wont be charged? She said "I AM SURE YOU WONT"

I responded, okay no problem. A week ago i logged onto the TFG site and saw that i have been charged R30 every month for the last two years, as well as being charged INTEREST when 6 Months are INTEREST FREE.

I sent 5 emails to them, not ONE response back. I pay my debit orders on time. I have supported TFG even though i have had a few experiences with bad quality of clothing.

I mailed them last THURSDAY saying that if i dont receive feedback in 24H im going to social media. This was after the 3rd mail to them. Yes i received a call from them, i mailed them back telling them what times to contact me.

Things to sort out in case you dont understand, since you guys cannot understand i need to be called.

1) Refund me for the last two years, and send me my Call as ALL CALLS ARE RECORDED AND CAN BE MADE AVAILABLE TO YOU IF REQUIRED 2) I ALWAYS select INTEREST FREE OPTION, So why am i charged interest?