Bad Service

1. 20th Dec - I went in to American Swiss @ The Glen to apply for a limit increase and was told by the gentleman on duty that he does not have the limit increase form but he would contact me when he does receive it so that I could come in to complete it. I was not contacted. 2. 21st Dec - After not been contacted, I then went to American Swiss @ Southgate Mall, the lady assisted me in completing the limit increase form and she submitted it while I was there. She called the relevant department while I waited and confirmed it was received. 3. 27th Dec - I called your customer services department to follow up and was told that the form was completed incorrectly and that I would need to complete and submit a new form. Why was this not communicated to me before (either via sms or a phone call)? I had to contact the customer services department to get feedback. 4. 27th Dec - I went back to American Swiss @ The Glen to complete a new form. Another gentleman on duty helped me and submitted the form, he contacted the relevant department soon after and was told the form was completed incorrectly again. We completed another form and submitted it, he contacted the relevant department and was told the form was received. 5. 28th Dec - I called customer services department and was told that the manager didn’t sign the form. I then went to Sterns @ Mall of the South, the lady signed the form but had trouble faxing it through. She asked the gentleman at Due South to fax it, he confirmed that the fax went through.