Bad service

Afternoon Im Abongile i went to cancel my laybye at The fix in Claremont on 27/08/2020 around past 3 the lady who assist me take my slip and told me that the machine are offline I must come next ay I told her that i wont be able to fo back to the store i would ask my mom to come and fetch the money i left the slip on the store with my moms details and my cell number today my mom went to the store to fetch my money they told her that they dont do that if i cancel the laybye they were supposr to give me my money.Kindly assist